Operational pain
Where energy is lost
You have eight clients and twelve developers. The team discovered three weeks ago that client X needs migrations with exponential backoff; it lives in a personal Slack. The developer who knew it resigned. The replacement spent six hours rediscovering it inside an already tight budget. Meanwhile the token bill rises 22% quarter over quarter and margin stays flat. Junior and senior deliver by different criteria. You already lost hours because sensitive client context entered another project.